Policies & Procedures
Contracts/Written Agreements
Once you receive your emailed estimate, you will be asked to respond with your approval to proceed with the project. This will act as our contractual agreement for the project.
Deposits
If a deposit has been requested this will need to be paid prior to the start date or this may result in delays.
Payments
Payment will be due upon receipt. Once the job is completed you will receive an email with your invoice attached.​
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Payments can be made to Cannon Tile by e-transfer to contact@cannontile.com, cheque, cash or VIA the link provided in your invoice for credit card.
Late Payments
Payments not made within 30 days will be sent to collections.
Delayed/Cancelled Projects
Project will have a set start date that both the customer and Cannon Tile have agreed upon.
The customer will have 4 business days (this does not include weekends) to notify us if the project is to be delayed or cancelled. Failure to do so will result in a $150 fee.
Last updated January 2026