Policies & Procedures
Contracts/Written Agreements
Once you receive your emailed estimate, you will be required to respond with your approval to proceed with the project. This will act as our contractual agreement for the project. This will include start date, estimated price (with the understanding that there may be additional fees added to the final invoice for materials and additional work), payment schedule as well as penalties for failure to pay (see payments and late payments) and details for delayed/cancelled projects. All written communications (email, text or otherwise) will also be used towards any project agreements.
Payments
Payment will be due upon receipt. Once the job is completed you will receive an email with your final invoice attached. If there are any errors or you have any questions you can contact us to discuss: 519-200-3253 or contact@cannontile.com.
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Payments can be made to Cannon Tile by e-transfer to contact@cannontile.com, cheque, cash or VIA the link provided in your invoice for credit card.
Late Payments
Payments not made within 90 days will be sent to collections.
Delayed/Cancelled Projects
Project will have a set start date that both the customer and Cannon Tile have agreed upon. The customer will have 2 business days to notify us if the project is to be delayed or cancelled. Failure to do so will result in a $100 fee.
Latest update February 2024.


